Home Airlines Review: United 787-10 Polaris Business Class

Review: United 787-10 Polaris Business Class

32 min read

After flying from Hartford to Dublin on Aer Lingus after which from Porto to Newark on TAP Air Portugal, I spent an evening on the Marriott Newark Airport. I’ve reviewed the hotel before, so received’t be doing so once more.

The subsequent night it was off to Brussels on the United 787-10. I’ve reviewed United’s 777-300ER with the new Polaris seats, however was excited to take a look at the 787-10 for a few causes:

  • This can be my first time flying a 787-10 on any airline (I had solely beforehand flown the 787-Eight and 787-9)
  • This can be my first time flying a United 787 with new Polaris seats, as a result of all of United’s 787-8s and 787-9s have their old business class seats

How I booked United Polaris with miles

United had numerous award seats (greater than 9) from Newark to Brussels for the date I used to be trying to journey. To see that form of award availability throughout peak summer season journey season is fairly superior.

So I may have simply booked with with Air Canada Aeroplan miles, Avianca LifeMiles, or United MileagePlus miles. But I made a decision to have extra enjoyable as a substitute.

Rather than simply terminating in Europe, I made a decision to attach the identical day to Bangkok. So for 77,500 Aeroplan miles plus about $150 in taxes and charges I used to be capable of e book a ticket from Newark to Bangkok.

I received’t reveal my connecting itinerary simply but, as a result of what can be the enjoyable in that? But you’re welcome to guess within the feedback. 😉

I’d say that was an amazing award redemption. Aeroplan would have charged 55,000 miles for a one-way ticket from the US to Europe, so for simply 22,500 extra miles I may proceed all the best way to Asia.

United 787-10 Polaris enterprise class overview

I stayed on the Marriott Newark Airport till 4PM, after which headed over to the airport. I reviewed United’s Newark Polaris Lounge final 12 months, so received’t be doing so once more this 12 months. It’s a powerful lounge, although it was a lot busier than the final time I visited.

And it’s not simply that it was extra crowded, but it surely was additionally a really totally different crowd. Let me simply say that I’m shocked that the seats weren’t stained from the diploma to which most of the visitors had been spray tanned. Also, what’s it with so many individuals from New Jersey not understanding the idea of inside voices?

Beyond the lounge, I’ve to notice how good of a job has been carried out with United’s terminal at Newark. It’s a legitimately good terminal, and the distinction between that and the opposite terminals on the airport is night-and-day.

There was plenty of nice airplane recognizing on the airport (assuming you’re like me and like seeing the identical varieties of planes time and again), as 787s and 767s had been all preparing for his or her Atlantic crossings.

United 767 Newark Airport

I used to be stunned by simply what number of 787-10s there have been, on condition that that is nonetheless a brand new airplane kind for them. As it seems, United already has 9 of their 14 787-10s, having taken supply of their first one in March 2018.

United 787-10 Newark Airport

United 787 Newark Airport

My boarding cross indicated that boarding was supposed to begin at 5:40PM, so I headed to the gate at round 5:20PM. At that time the crew was simply getting on the airplane.

Personally I discover United’s boarding course of reasonably complicated, particularly on condition that they’ve indicators for zones one and two, regardless that most individuals aren’t in these zones.

Newark Airport departure gate

I used to be standing close to the gate agent, and overheard no fewer than a dozen folks come up and ask her the place they need to stand since they had been in different teams.

One different spectacular factor about this flight — it wasn’t full in enterprise class, even in any case upgrades and even non-revs. The journey advantages provided to airline staff typically aren’t fairly as glamorous as they appear, although on this flight everybody received enterprise class, and there have been nonetheless 10 empty seats.

Boarding really solely began at 6:05PM. The gate brokers didn’t make any type of announcement about why there was a delay.

Boarding began with those that want further time, adopted by lively obligation navy, adopted by Global Services members, adopted by households, adopted by 1Ks, adopted by Polaris. Yay, it’s enjoyable to be the sixth group invited to board once you’re within the forward-most cabin on a airplane. 😉

United Airlines 999
Newark (EWR) – Brussels (BRU)
Tuesday, August 6
Depart: 6:30PM
Arrive: 7:45AM (+1 day)
Duration: 7hr15min
Aircraft: Boeing 787-10
Seat: 9L (Polaris Business Class)

I boarded by means of the second set of doorways, and the very first thing I seen was simply how huge the house between doorways one and two is on the 787-10. The Polaris cabin consisted of 44 seats, all between doorways one and two.

United 787-10 Polaris cabin

I’ve gotta give United credit score, the 787-10 Polaris cabin is absolutely, actually fairly, and even prettier with temper lighting.

United 787-10 Polaris cabin

Polaris seats alternate in every row to maximise house:

  • In the middle part in odd numbered rows there are “honeymoon” seats, the place you’re seated very near your seatmate, and much from the aisle
  • In the middle part in even numbered rows the 2 heart seats are additional other than each other and nearer to the aisle

United 787-10 Polaris enterprise class heart seats

The identical idea is true within the window seats. In even numbered rows, seats are nearer to the aisle, which means that your seat is extra uncovered and the console is nearer to the window.

United 787-10 Polaris enterprise class seats

These can be my less-preferred seats, given that you just’re a lot nearer to the aisle, and it’s tougher to look outdoors.

United 787-10 Polaris enterprise class seats

The seats you need listed below are the “true” window seats, that are in odd numbered rows. These seats have higher views out the home windows and much more privateness. My seat, 9L, was a type of seats nearer to the home windows.

United Polaris enterprise class seats 787-10

United 787-10 Polaris enterprise class seats

United Polaris enterprise class seats 787-10

These “true” window seats have a small walkway connecting the aisle to the seat.

United Polaris seat entry 787-10

To the left of my seat was the console. United did an amazing job with the faux-marble they use, as a result of it really appears fairly good in my view (for the avoidance of doubt, I’m not being sarcastic, because it’s uncommon I’d complement faux-marble and name it “classy”)

United Polaris seat counter & storage

Immediately above the counter had been the leisure controls, headphone jacks, and energy retailers. Then above that was an enclosed storage compartment and studying mild.

United Polaris seat storage

United Polaris seat storage

To the left of the seat under the counter was an armrest in addition to a literature pocket.

United Polaris seat literature pocket

The seat controls had been alongside the window-side of the seat, and had been simple to make use of. I particularly love the wheel you possibly can flip to regulate the place of your seat.

United Polaris seat controls 787-10

The tray desk folded out from beneath the non-public tv in entrance, and may very well be folded over in half. It was sturdy and simple to maneuver round.

United Polaris seat tray desk 787-10

Generally with staggered seats the largest subject is that the footwells are usually small, which may be uncomfortable when sleeping. The excellent news is that this footwell didn’t really feel small in any respect.

United Polaris seat footwell 787-10

I used to be anticipating the seat may really feel a bit extra compact than on the 777-300ER, on condition that the cabin isn’t fairly as broad. However, I didn’t discover that to be the case.

Each seat additionally had a person air nozzle, which is far appreciated.

Already ready at my seat upon boarding had been a pair of headphones. While not Bose or Bang & Olufsen high quality, they had been fairly good.

United Polaris headphones

Also already ready at my seat was United’s spectacular bedding. This is the place Polaris actually shines, as I believe they’ve the very best enterprise class bedding on the earth. This included a quilt, a lightweight blanket, an everyday pillow, and a cooling gel pillow. Not even pictured is the mattress pad, out there on demand.

United Polaris bedding

Spoiler alert: I worry at this level the bedding is actually the one side of the Polaris comfortable product that also impresses.

Also at my seat was a Spider-Man amenity package.

United Polaris amenity package

The package was effectively stocked, and I couldn’t assist however snicker out loud after I walked to the toilet mid-flight and noticed somebody with the Spider-Man eye shades on.

United Polaris amenity package contents

United used to supply goodies and pre-departure drinks of selection. This time I simply had a flight attendant maintain out a tray and say “water… orange juice… champagne.” That’s fairly a beneficiant pour! Apparently you possibly can nonetheless request different pre-departure drinks, although champagne labored for me.

United Polaris pre-departure champagne

Also ready at my seat was the menu.

United Polaris menu

At 6:35PM the primary cabin door was closed, and at 6:45PM meal orders had been taken. To my shock I wasn’t even requested for a second selection.

Around the identical time the captain made his welcome aboard announcement, informing us of our flight time of 6h33min. At that time the Spider-Man security video was screened.

We pushed again at 6:50PM — a bit delayed — and began our taxi at 7PM. There had been a number of United heavies at distant stands as we taxied to the runway.

United 787-10 Newark Airport

United 767-400 Newark Airport

We had a fast taxi to runway 22R, and surprisingly there wasn’t a lot of a queue. There was a La Compagnie A321neo taking off proper forward of us, which is one other product on my overview record.

La Compagnie A321 Newark Airport

Taxiing Newark Airport

Taking off from Newark

Our takeoff roll was fairly fast, and we had a clean climb out.

View after takeoff from Newark

As we climbed out I performed round with the leisure system, beginning with wanting on the transferring map.

United leisure choice

Moving map enroute to Brussels

Moving map enroute to Brussels

The leisure choice was glorious, with a seemingly unending selection of TV reveals and films.

United leisure choice

United leisure choice

I additionally related to the wifi.

United wifi 787-10

United had three pricing choices for wifi:

  • One hour for $8.99
  • Two hours for $12.99
  • Full flight for $22.99

United wifi pricing

The web speeds had been good, and I didn’t discover any protection gaps.

The crew was fast to begin the service after takeoff. The menu learn as follows (annoyingly they don’t publish a drink record):

Service started with heat towels being distributed, adopted by tablecloths.

United Polaris heat towel

35 minutes after takeoff a flight attendant reached my seat with a cart to supply me a drink. I ordered some champagne and glowing water, together with United’s signature heat nuts.

United Polaris dinner — heat nuts and drinks

There was a second flight attendant with one other cart proper behind her, so lower than a minute later I used to be served the appetizer and salad on a tray.

The appetizer consisted of smoked duck, farro salad with dried cranberries, brined carrots, and whole-grain mustard, and simply tasted a bit off to me. I additionally thought the salad of blended greens, fennel, and bell pepper, was tremendous bland. On the plus aspect, the pretzel bread was good.

United Polaris dinner — salad and appetizer

55 minutes after takeoff I used to be served the primary course. United has switched from plating dishes onboard to already loading them pre-plated in order that the crews simply should put them within the ovens. That most positively reveals in the case of presentation. Like all adjustments which might be made within the airline trade, United has assured me that this was due to customer feedback. 😉

I ordered the seared lemon grass salmon with coconut pink curry sauce, Thai coconut risotto, stir-fried bell pepper, carrot, and onion. The dish was alright.

United Polaris dinner — major course

Lastly the dessert trolly was rolled by means of the cabin about 75 minutes after takeoff. I requested for ice cream with nuts and strawberries.

United Polaris dinner — dessert

On the plus aspect, I appreciated that the meal service was carried out inside 90 minutes of takeoff. Unfortunately the pace of the service was the one a part of the meal that impressed me.

I’m undecided if this was only a unhealthy flight, however I really feel like Polaris has fallen fairly a bit in the case of meals high quality. They was once above common for US airline catering, whereas now I believe they’re on par with American (which isn’t the place you need to be).

The flight attendants had been fine-ish. Some had been friendly-ish. Some had been environment friendly however not pleasant. Overall they went by means of the motions and that’s about it.

After the meal I checked out the bathroom — there have been two in entrance of the cabin and two behind. I’m undecided if those behind are shared with premium economic system, or what, as a result of the curtains urged all of them belonged to enterprise class (during which case 4 toilets for 44 seats is a superb ratio).

United 787 bathroom

United 787-10 Polaris cabin

I then reclined my seat all the best way to get some sleep. After all, I had a protracted day forward of me after touchdown in Brussels.

United Polaris enterprise class mattress 787-10

United Polaris enterprise class mattress 787-10

I fell asleep slightly below 5 hours from touchdown in Brussels.

United leisure system

Progress enroute to Brussels

I received a stable 3.5 hours of sleep, and awakened slightly below 90 minutes earlier than touchdown.

Progress enroute to Brussels

The sleep high quality was glorious, and between United’s nice bedding and having a person air nozzle, the circumstances had been good.

The cabin lights had been turned on a couple of minutes after I awakened, at which level breakfast service began.

A flight attendant walked by my seat and stated “you’re not joining us for breakfast?”

This is in the end minor, however I discover these items occurs on United greater than some other airline. Like, I had indicated to the flight attendant when she took the meal order that I needed to be woken for breakfast, and I used to be awake earlier than they began serving anybody breakfast.

So was the flight attendant making an attempt to discourage me from having breakfast, or wouldn’t the proper query be “would you care to join us for breakfast?”

Etihad has a partnership with Savoy for coaching their onboard butlers. Maybe United ought to have a partnership with McDonalds? In some instances it might symbolize an enchancment in requirements…

Anyway, the breakfast was fairly massive when you think about that this can be a quick transatlantic flight (many airways simply provide a continental breakfast).

For breakfast there was the selection between a fruit salad and a cream omelet. The omelet got here with rooster sausage and potatoes. It additionally got here with a aspect of fruit and a croissant.

United Polaris breakfast

it was a wonderful morning as we approached Brussels. At 7AM the primary officer introduced we had been simply beginning our descent and can be touchdown in 30 minutes.

View enroute to Brussels

View approaching Brussels

View approaching Brussels

Sure sufficient, we touched down at precisely 7:30AM, and from there had a 10 minute taxi to our arrival gate. I had an amazing view of the 787-10 upon deplaning.

United 787-10 in Brussels

United 787-10 Polaris backside line

On the plus aspect, the 787-10 is a beautiful airplane, and particularly United’s Polaris cabins are very good. While Polaris seats aren’t my absolute favourite enterprise class seats on the market, they’re close to the highest, and I’d say they’re on par with reverse herringbone seats.

United’s leisure, wifi, and bedding are all superb. Furthermore, the tempo of service was good, given the quick in a single day flight.

Everything else left a bit to be desired, although, from the meals high quality to the service.

Still, on stability I’d say this can be a stable transatlantic product.

If you’ve flown United’s new Polaris, what was your expertise like?

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